Sync errors

What each sync error means and how to fix it.

Sync errors appear on Privacy & data, next to Last sync, or as a message after you click Sync now.

Errors and fixes#

Message	What it means	What to do
This copy of Teleport has no server set. Install Teleport from teleportjobs.app.	This is a developer build made without a server.	Remove it and install Teleport from teleportjobs.app/download.
This copy of Teleport could not reach the server. Remove and reinstall it.	The server is up but refused this copy, usually because it was loaded unpacked from a different folder and got a different extension ID.	Remove Teleport in `chrome://extensions` and install it again from teleportjobs.app/download. Your account is safe; sign in again after reinstalling.
Sign in to Teleport first.	This browser isn't signed in.	Sign in from the welcome page, then click Sync now.
Your Teleport session ended. Sign in again.	This browser's sign-in expired (90 days without use) or was ended by signing out elsewhere or deleting the account.	Teleport shows the sign-in screen. Sign in again; your local data is unaffected.
Sync failed: 413	Your data is larger than the server accepts in one request.	Remove saved jobs you no longer need, then Sync now.
Sync failed: 429	Too many requests in a short time.	Wait a minute. Sync retries on your next change.
Sync failed: 5xx	A temporary server problem.	Try Sync now later. Your data is safe in your browser.

Check that you're signed in (your email shows under Settings). Then click Sync now to see the error, if any.

You can open https://teleportjobs.app/health in your browser. A working server answers with "ok":true.

A failed sync never deletes anything. Teleport keeps working from the copy in your browser and catches up on the next successful sync.

Message	What it means	What to do
That email and password combination did not work.	The email or password is wrong, or the account was created with Google.	Check both, or click Continue with Google if that's how you signed up. For your security Teleport doesn't say which part was wrong.
We couldn't create an account with those details.	An account with that email may already exist.	Click Sign in instead.
Too many attempts. Wait a few minutes and try again.	Teleport limits sign-in attempts to protect accounts.	Wait 15 minutes and try again.
Google sign-in was cancelled.	The Google window was closed before you approved.	Click Continue with Google again.
Can't reach Teleport right now.	Your connection or the server is down.	Check your connection and open `https://teleportjobs.app/health`.